Terms & Conditions

Terms & Conditions
Last updated: 20/07/2025
1. Definitions

1. “VR GameHouse” refers to the company operating under the name VR GameHouse, located at Gyroscoopweg 102, 1042 AX Amsterdam (Westpoort), The Netherlands.
2. “Customer” refers to any individual or legal entity who enters into an agreement with VR GameHouse to use its facilities.
3. “Participant” refers to any person taking part in a VR experience at VR GameHouse.
4. “Experience” refers to the virtual reality games and activities hosted at the venue.
5. “Venue” refers to the physical space where the Experience takes place.
6. “Fee” means the total amount paid by the customer for themselves and any accompanying participants to take part in the Experience.

2. Applicability
7. These Terms & Conditions apply to all agreements with VR GameHouse, including all participation in experiences.
8. Anyone entering the venue, with or without a reservation, is deemed to have read and accepted these Terms.
3. Group Size & Minimum Charges
9. For group bookings, a minimum number of participants may apply. If fewer participants attend, the Customer will still be charged for the minimum number. The exact details are provided at the time of booking.
4. Payment Terms
10. Full payment must be made before the Experience begins.
11. Reservations require written confirmation and are binding. Unless agreed otherwise, payment is due upon booking.
12. If invoicing is agreed, payment must be made within 14 days of the invoice date. This is a strict deadline.
13. In case of post-payment, VR GameHouse reserves the right to charge administrative fees.
5. Late Payment
14. Failure to pay on time will result in default. Consumers owe the statutory interest; business clients owe the commercial interest.
15. VR GameHouse may charge collection costs in accordance with Dutch regulations (BIK 2012).
6. Reservations
16. Walk-ins are welcome, but reservations are recommended.
17. VR GameHouse may combine multiple bookings into one session. A private session is only guaranteed when booked as such.
18. The time stated in the booking confirmation is the actual start time of the Experience. Participants should arrive 5–10 minutes early.
19. Late arrivals may not be able to join their reserved time slot.
20. VR GameHouse is not obliged to reschedule missed bookings.
7. Cancellations
21. The applicable cancellation and change policy is stated in your booking details. By confirming or paying a deposit, you agree to these terms.
8. Drugs & Alcohol
22. Possession or use of alcohol, soft drugs, or hard drugs is strictly prohibited. Any violation will result in immediate removal and permanent denial of access.
23. If staff suspect possession or use of prohibited substances, or detect suspicious behavior, they may refuse access without refund.
9. Lost & Personal Items
24. Found items should be handed to staff.
25. VR GameHouse is not responsible for lost, stolen, or forgotten items. Left items are kept for two months before disposal.
10. Safety & Surveillance
26. Identification may be requested.
27. All instructions from staff must be followed at all times.
28. The Venue uses visible and hidden security cameras. Footage is stored securely and may be used only for safety or legal reasons. By entering, you consent to this.
11. Liability of VR GameHouse
29. Participation and entry are at your own risk.
30. VR GameHouse is not liable for any personal or material damage, including theft.
31. If VR GameHouse is held liable, the compensation will be limited to the amount covered by its liability insurance.
12. Liability of Customers and Participants
32. Customers and Participants are jointly liable for any damage caused to VR GameHouse property, staff, or third parties.
33. The following costs apply in case of loss, theft, or damage of VR equipment:

• Markers: €250
• VR Headset: €1,000
• PC/Backpack Computer: €3,000
• Headphones: €125
• VR Gun: €500
• HTC Controller: €200
• Index Controller: €200

1. The Customer indemnifies VR GameHouse against all third-party claims resulting from actions of the Customer or their Participants.

13. Age Requirements
35. Participants must be at least 7 years old. Anyone under 18 must be accompanied by an adult.
14. Amendments
36. VR GameHouse reserves the right to modify these Terms at any time.
15. Governing Law & Jurisdiction
37. All agreements are governed by Dutch law.
38. Disputes shall be handled by the competent court in Amsterdam, unless otherwise required by law.