Privacy
Policy
Your privacy matters to us. Learn how VR GameHouse collects, uses, stores and protects your personal information when you visit our website, make a booking or use our services.
Privacy Policy
Last updated: 20/07/2025VR GameHouse, headquartered at Gyroscoopweg 102, 1042 AX Amsterdam (Westpoort), The Netherlands, is responsible for the processing of personal data as outlined in this privacy statement.
Chamber of Commerce number: 74175815
Contact: booking1@vrgamehouse.nl |
+31 (0)20 2200 168
1. Websites Covered
This privacy policy applies to the following websites owned and operated by VR GameHouse:
- vrgamehouse.nl
- vrgh.nl
- vrgh-arcade.nl
- vrgharena.nl
- vrgharcade.nl
- vrgamehouse-arena.nl
2. Data Protection Officer
Chris Elmendorp is the appointed Data Protection Officer (DPO) of VR GameHouse. He can be contacted at: chris@vrgamehouse.nl.
3. Personal Data We Collect
VR GameHouse processes your personal data when you use our services or provide this information to us. This includes:
- First and last name
- Phone number
- Email address
- IP address
- Location data
- Internet browser and device type
- Information about your browsing behavior across websites, for example through advertising cookies
4. Minors
Our services are not intended for individuals under 16 years of age without parental consent. We do not knowingly collect data from children. If you believe that we have collected personal information from a minor without permission, please contact us at booking1@vrgamehouse.nl. We will delete the data immediately.
5. Purposes of Data Processing
We process your personal data for the following purposes:
- To handle bookings and payments
- To contact you when necessary to perform our services
- To inform you of changes to our services or policies
- To deliver goods or services
- To analyze user behavior to optimize our offerings
- To comply with legal obligations, for example for tax records
6. Automated Decision-Making
Certain decisions may be made automatically, such as confirming a booking after payment via our online system. No decisions with legal or significant consequences for users are made solely by automated means.
7. Data Retention
We store your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and tax obligations.
8. Sharing Data with Third Parties
We do not sell your data to third parties. Your data is only shared when necessary to:
- Fulfill your booking or service request
- Comply with legal obligations
We ensure that all third parties processing data on our behalf follow strict confidentiality and security agreements. VR GameHouse remains responsible for your data.
9. Cookies
We use functional, analytical, and tracking cookies. These help the website function properly and allow us to customize content and ads.
You can manage or delete cookies in your browser settings. At first visit, you are asked to accept or decline cookies.
For more information, visit: veiliginternetten.nl/themes/situatie/cookies
10. Your Rights
You have the right to:
- Access your personal data
- Correct or delete your data
- Withdraw consent for data processing
- Object to the use of your data
- Request data portability
You may submit your request to chris@vrgamehouse.nl.
Please attach a copy of a valid ID, with the photo, MRZ, passport number, and BSN blacked out for privacy protection.
We will respond to your request within four weeks.
You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
11. Data Security
We take your data security seriously. VR GameHouse implements appropriate technical and organizational measures to protect against loss, unauthorized access, or misuse of your data.
If you suspect your data has not been handled properly, contact us immediately at chris@vrgamehouse.nl or call +31 (0)20 2200 168.