Terms &
Conditions

1. Definitions

VR GameHouse refers to the company operating under the name VR GameHouse, located at Gyroscoopweg 102, 1042 AX Amsterdam, The Netherlands.

Customer refers to any individual or legal entity entering into an agreement with VR GameHouse.

Participant refers to any person taking part in a VR experience or activity at VR GameHouse.

Experience refers to the virtual reality games, activities, events, and services offered by VR GameHouse.

Venue refers to the physical location where the experience takes place.

Fee means the total amount paid or payable for the booking, experience, event, or activity.

2. Applicability

These Terms & Conditions apply to all agreements, bookings, events, visits, activities, and participation in experiences at VR GameHouse.

Anyone entering the venue, with or without a reservation, is deemed to have read, understood, and accepted these Terms & Conditions.

By confirming a booking online, by email, by phone, or by paying a deposit, the Customer explicitly agrees to these Terms & Conditions.

3. Reservations & Arrival

Walk-ins are welcome, but reservations are recommended and subject to availability.

Reservations require written confirmation and are binding once confirmed.

The time stated in the booking confirmation is the actual start time of the experience. Participants should arrive 5–10 minutes before the scheduled time.

Late arrivals may result in a shortened session. Sessions cannot be extended or moved to a later time due to late arrival.

VR GameHouse is not obliged to reschedule missed or delayed bookings.

VR GameHouse may combine multiple bookings into one session. A private session is only guaranteed when explicitly booked as such.

4. Payment Terms

Full payment must be made before the experience begins, unless otherwise agreed in writing.

If invoicing is agreed, payment must be made within 14 days of the invoice date. This is a strict payment deadline.

Paying only a deposit still creates a financial obligation for the full invoice amount, minus the deposit already received.

For transactions over €3,000 excluding VAT, payment must be made by bank transfer only.

In case of post-payment, VR GameHouse reserves the right to charge administrative fees.

5. Late Payment

Failure to pay on time results in default.

Consumers owe statutory interest. Business clients owe commercial interest.

VR GameHouse may charge collection costs in accordance with Dutch regulations, including BIK 2012.

7. Cancellations, Refunds & Store Credit

Once a booking is confirmed, refunds in money are not possible under any circumstances.

Store credit for the full or partial amount may only be requested in writing at least 72 hours before the start time.

For bookings of €600 or more including VAT, requests for store credit must be made at least 14 days in advance.

The applicable cancellation and change policy is stated in the booking details. By confirming a booking or paying a deposit, the Customer agrees to these terms.

8. Rescheduling

Rescheduling is possible only in exceptional cases and is always subject to written approval and availability.

Requests must be received in writing at least 72 hours before the booking date, or 14 days in advance for bookings above €600 including VAT.

Rescheduling is not possible after a no-show.

To request a change, contact VR GameHouse via booking@vrgamehouse.nl or 020-2200168.

9. No-Show Policy

If the Customer or Participants do not attend the booking, the full amount will be invoiced, minus any deposit already paid.

No refunds, credits, or rescheduling options will be granted after a no-show.

12. Health & Medical Conditions

Participants are responsible for determining whether they are physically and medically fit to participate.

Participation is not recommended for individuals who:

• Suffer from epilepsy, seizures, or photosensitivity
• Are pregnant
• Experience severe motion sickness or vertigo
• Have serious heart conditions
• Have neck, back, joint, mobility, or balance-related injuries
• Have any medical condition that may be worsened by virtual reality experiences

Participation remains entirely at the Participant’s own discretion and risk.

13. Age Requirements & Minors

Participants must be at least 7 years old.

Anyone under 18 must be accompanied by an adult.

Parents, guardians, or supervising adults remain responsible for minors participating in experiences and must ensure that minors comply with all staff instructions and venue rules.

14. Drugs, Alcohol & Behaviour

Possession or use of alcohol, soft drugs, or hard drugs is strictly prohibited during participation in VR activities.

VR GameHouse may refuse access or remove Participants without refund if staff suspect intoxication, drug use, unsafe behaviour, aggression, harassment, or any behaviour that endangers staff, guests, equipment, or the venue.

Any violation may result in immediate removal and permanent denial of access.

15. Outside Food & Beverages

Bringing outside food, drinks, snacks, alcohol, or external catering into the venue is not permitted unless prior written permission has been received from VR GameHouse.

VR GameHouse reserves the right to refuse entry of outside food or beverages and may require such items to be removed from the premises.

For private events where external catering has been explicitly approved in writing, additional conditions or fees may apply.

Unauthorized outside food, drinks, or catering do not entitle Customers or Participants to any refund, credit, or compensation.

16. Right to Refuse Entry

VR GameHouse reserves the right to refuse admission or remove Participants without refund if they:

• Fail to follow staff instructions
• Behave aggressively, abusively, or inappropriately
• Endanger themselves, other guests, or employees
• Damage or misuse equipment
• Violate venue policies
• Are suspected to be under the influence of alcohol or drugs

17. Technical Issues & Interruptions

Virtual reality technology is complex and may occasionally experience technical difficulties.

VR GameHouse reserves the right to replace games or experiences, pause activities, adjust session flow, or temporarily suspend activities where reasonably necessary.

Technical interruptions do not automatically entitle Customers or Participants to refunds, credits, or compensation.

18. Force Majeure

VR GameHouse shall not be liable for cancellations, interruptions, delays, or inability to provide services resulting from circumstances beyond its reasonable control.

This includes but is not limited to power failures, internet outages, technical malfunctions, government measures, strikes, extreme weather, public emergencies, pandemics, safety issues, or other force majeure events.

In such circumstances, VR GameHouse may offer rescheduling at its sole discretion.

19. Lost & Personal Items

Found items should be handed to staff.

VR GameHouse is not responsible for lost, stolen, damaged, or forgotten personal belongings.

Left items are kept for two months before disposal.

20. Liability of VR GameHouse

Participation and entry are at the Customer’s and Participant’s own risk.

VR GameHouse is not liable for personal injury, material damage, theft, loss, or other damage, unless caused by intent or gross negligence as required by applicable law.

If VR GameHouse is held liable, compensation will be limited to the amount covered by its liability insurance or, where legally permitted, the amount paid for the relevant booking.

21. Liability of Customers & Participants

Customers and Participants are jointly liable for any damage caused to VR GameHouse property, equipment, staff, other guests, or third parties.

Damage resulting from intentional misconduct, reckless behaviour, horseplay, misuse of equipment, failure to follow instructions, or unauthorized use of equipment may result in full replacement costs being charged.

The Customer indemnifies VR GameHouse against all third-party claims resulting from actions or omissions of the Customer or Participants.

22. Surveillance & Security

Identification may be requested.

The venue uses visible and hidden security cameras for safety, security, and legal purposes.

Camera footage is stored securely and may be used only where necessary for safety, incident review, legal obligations, or dispute handling.

By entering the venue, Customers and Participants acknowledge the use of security cameras.

23. Privacy & Data Protection

VR GameHouse processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation.

Personal data may be used for bookings, customer communication, operational planning, payment processing, legal obligations, and safety purposes.

For more information, Customers should refer to the VR GameHouse Privacy Policy.

24. Photography & Promotional Material

Photographs and video recordings may occasionally be made during events or activities for promotional purposes.

Participants who do not wish to appear in promotional material must notify staff before the activity begins.

25. Clothing & Footwear

Participants must wear appropriate clothing and footwear suitable for light physical activity.

VR GameHouse reserves the right to refuse participation where clothing, footwear, or accessories create a safety risk.

26. Pricing Errors

Prices are subject to possible typographical errors, technical errors, or obvious mistakes.

No rights can be derived from such errors.

27. Claims

Any claim against VR GameHouse must be submitted in writing within 12 months after the event giving rise to the claim, to the extent permitted by applicable law.

28. Amendments

VR GameHouse reserves the right to modify these Terms & Conditions at any time.

The version applicable at the time of booking applies to the relevant booking, unless otherwise required by law.

29. Governing Law & Jurisdiction

All agreements, bookings, and disputes are governed by Dutch law.

Disputes shall be handled by the competent court in Amsterdam, unless otherwise required by law.