) -->
Employee Portal

Logs:
EMPLOYEE NAME HERE

Updates, notes, feedback, incidents, warnings, training records and observations for EMPLOYEE NAME HERE. Newest entry always at the top.

Log Archive

All Entries

Newest entry at the top. Add using the template blocks at the bottom of this file.

30 June 2026 Late Arrival

Example: Arrived 20 minutes late

Arrived at 10:20 instead of 10:00. No prior notice given. Reminder issued about the communication rule for lateness. Employee acknowledged.

29 June 2026 Positive Feedback

Example: Guest left 5-star review mentioning employee by name

Guest mentioned the employee by name in a Google review. Described the experience as exceptional. Shared with employee and noted here for the record.

28 June 2026 Training Completed

Example: Completed opening procedure training

Employee completed the full opening procedure walkthrough. Passed checklist review. Cleared to open independently from this date.

How to add a log

Entry Templates

Copy the block for the category you need. Paste it above the most recent live entry. Update the date, title and text. These template blocks are hidden for employees and only visible in the Tilda editor.

Late Arrival

Copy the code block below

<!-- ENTRY - Late Arrival -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--yellow">Late Arrival</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Early Departure

Copy the code block below

<!-- ENTRY - Early Departure -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--yellow">Early Departure</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Absence / No Show

Copy the code block below

<!-- ENTRY - Absence / No Show -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--red">Absence / No Show</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Unsatisfactory Task

Copy the code block below

<!-- ENTRY - Unsatisfactory Task -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--red">Unsatisfactory Task</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Customer Complaint

Copy the code block below

<!-- ENTRY - Customer Complaint -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--red">Customer Complaint</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Warning

Copy the code block below

<!-- ENTRY - Warning -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--red">Warning</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Coaching Note

Copy the code block below

<!-- ENTRY - Coaching Note -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--blue">Coaching Note</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Training Completed

Copy the code block below

<!-- ENTRY - Training Completed -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--blue">Training Completed</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Positive Feedback

Copy the code block below

<!-- ENTRY - Positive Feedback -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--green">Positive Feedback</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Above and Beyond

Copy the code block below

<!-- ENTRY - Above and Beyond -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--green">Above and Beyond</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Incident Report

Copy the code block below

<!-- ENTRY - Incident Report -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--orange">Incident Report</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
General Note

Copy the code block below

<!-- ENTRY - General Note -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--grey">General Note</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Custom Label

Replace "Custom Label" with anything you need

<!-- ENTRY - Custom -->
<article class="vrgh-log-entry">
  <div class="vrgh-log-meta">
    <span class="vrgh-log-date">DATE HERE</span>
    <span class="vrgh-log-badge vrgh-badge--grey">Custom Label</span>
  </div>
  <h3>Title here</h3>
  <p>Notes here.</p>
</article>
<!-- /ENTRY -->
Employee Portal

Company
Rules

This page contains the general employee rules, house rules, behaviour standards and internal expectations for VRGH.

Rules

General Rules

Add or update rules here whenever needed. Keep the newest or most important rules near the top.

Arrival Time

Employees are expected to arrive on time and be ready before their shift starts. Add your exact arrival expectations here.

Communication

Employees must communicate clearly with the team, managers and customers. Add rules about WhatsApp, calls, lateness, sickness and schedule changes here.

Customer Service

Every guest should be welcomed professionally and helped with patience. Add your customer service standards here.

Phone Use

Add rules about when employees may or may not use personal phones during work.

Cleaning Standards

Add cleaning expectations for the VR arena, headsets, controllers, reception, toilets, lounge and storage areas.

Breaks

Add your break rules here, including when breaks are allowed and how they should be communicated.

Venue Rules

House Rules

These rules are specific to the VRGH venue and daily operations.

Venue Behaviour

Add venue-specific behaviour rules here.

Safety

Add safety rules for guests, VR equipment, arena use, cables, controllers and emergency situations.

Equipment Handling

Add rules for handling VR headsets, controllers, batteries, chargers, computers and other equipment.

Employee Portal

Company
Rules

This page contains the general employee rules, house rules, behaviour standards and internal expectations for VRGH.

Rules

General Rules

Add or update rules here whenever needed. Keep the newest or most important rules near the top.

Arrival Time

Employees are expected to arrive on time and be ready before their shift starts. Add your exact arrival expectations here.

Communication

Employees must communicate clearly with the team, managers and customers. Add rules about WhatsApp, calls, lateness, sickness and schedule changes here.

Customer Service

Every guest should be welcomed professionally and helped with patience. Add your customer service standards here.

Phone Use

Add rules about when employees may or may not use personal phones during work.

Cleaning Standards

Add cleaning expectations for the VR arena, headsets, controllers, reception, toilets, lounge and storage areas.

Breaks

Add your break rules here, including when breaks are allowed and how they should be communicated.

Venue Rules

House Rules

These rules are specific to the VRGH venue and daily operations.

Venue Behaviour

Add venue-specific behaviour rules here.

Safety

Add safety rules for guests, VR equipment, arena use, cables, controllers and emergency situations.

Equipment Handling

Add rules for handling VR headsets, controllers, batteries, chargers, computers and other equipment.

Employee Portal

Job
Description

This page explains the employee role, main responsibilities, expectations and daily work standards.

Role

VR Host

Replace this content with the exact role information for your employee.

Role Summary

The VR Host is responsible for welcoming guests, explaining games, supporting players, preparing equipment, keeping the venue clean and making sure guests have a great experience.

Main Responsibilities

Add the main responsibilities here. Examples: welcoming guests, checking bookings, explaining safety rules, setting up VR equipment, helping customers during games, cleaning headsets, resetting rooms and supporting events.

Customer Experience

Employees should create a friendly, energetic and professional experience for every guest. Add your exact customer service expectations here.

Team Expectations

Add expectations around teamwork, communication, initiative, reliability, flexibility and problem-solving.

Performance Standards

Add how performance is judged. Examples: punctuality, cleanliness, guest reviews, following SOPs, communication, handling busy moments and responsibility.

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Employee Portal

Standard
Procedures

This page contains the operating procedures for opening, closing, events, customer flow, safety and daily operations.

SOP

Daily Procedures

Add detailed steps here. SOPs can become long, so keeping them on this separate page is better than putting everything on the dashboard.

Opening Procedure

Add opening steps here. Example: unlock venue, turn on lights, check reception, start computers, check VR equipment, prepare headsets, inspect arena, check bookings and clean public areas.

Guest Arrival Procedure

Add steps for welcoming guests, checking bookings, explaining rules, preparing players and starting the session.

Game Start Procedure

Add steps for headset setup, controller setup, safety explanation, game selection and monitoring guests.

During Session Procedure

Add steps for helping guests during gameplay, fixing issues, replacing batteries, restarting games and checking safety.

After Session Procedure

Add steps for ending the session, collecting equipment, cleaning headsets, resetting the arena and helping guests after the experience.

Closing Procedure

Add closing steps here. Example: clean equipment, charge devices, shut down systems, check bookings, clean venue, empty bins, lock storage, turn off lights and secure the location.

Event Procedure

Add event-specific steps here. Example: prepare groups, split teams, explain rules, coordinate timing, support the host and reset quickly between sessions.

Emergency Procedure

Add emergency steps here, including injuries, fire alarm, evacuation, technical issues and customer incidents.

<
Employee Portal

Standard
Procedures

This page contains the operating procedures for opening, closing, events, customer flow, safety and daily operations.

SOP

Daily Procedures

Add detailed steps here. SOPs can become long, so keeping them on this separate page is better than putting everything on the dashboard.

Opening Procedure

Add opening steps here. Example: unlock venue, turn on lights, check reception, start computers, check VR equipment, prepare headsets, inspect arena, check bookings and clean public areas.

Guest Arrival Procedure

Add steps for welcoming guests, checking bookings, explaining rules, preparing players and starting the session.

Game Start Procedure

Add steps for headset setup, controller setup, safety explanation, game selection and monitoring guests.

During Session Procedure

Add steps for helping guests during gameplay, fixing issues, replacing batteries, restarting games and checking safety.

After Session Procedure

Add steps for ending the session, collecting equipment, cleaning headsets, resetting the arena and helping guests after the experience.

Closing Procedure

Add closing steps here. Example: clean equipment, charge devices, shut down systems, check bookings, clean venue, empty bins, lock storage, turn off lights and secure the location.

Event Procedure

Add event-specific steps here. Example: prepare groups, split teams, explain rules, coordinate timing, support the host and reset quickly between sessions.

Emergency Procedure

Add emergency steps here, including injuries, fire alarm, evacuation, technical issues and customer incidents.