The VRGH Academy is the official training structure for every VR Host. It supports in-person training, keeps our standards clear, and gives the team one place to find scripts, resources, procedures and expectations.
BEGIN TRAININGAt VR GameHouse, we do not simply operate VR experiences. We create moments people remember: birthdays, company outings, first dates, nervous first-time players, loud friend groups and guests who came in curious and left smiling.
Before learning the systems, every host learns what we stand for and how we want guests to feel.
Most skills are practiced in person with a trainer. The Academy gives structure and confirmation.
Every host follows the same expectations, scripts, checklists and guest experience standards.
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The Academy is built in flexible sections. A trainer can move through the material at the right pace depending on the shift the trainee and how much time is available.
Company story mission culture expectations and what it means to represent VR GameHouse.
Contract employee manual house rules policies communication attendance and professional standards.
Reception arenas arcade bar storage emergency points guest areas and how the building works.
Opening closing cleaning basic systems daily responsibilities and shift structure.
Experience overview preparation starting operating reset host scripts and trainer confirmation.
Presence voice confidence timing storytelling group energy and entertainment.
Greeting guests customer communication cleaning standards complaints Google Reviews and upselling.
Birthdays corporate groups bachelor parties VIP guests private bookings and group flow.
SOPs checklists forms videos scripts emergency contacts and all useful internal resources.
Final practical assessment and confirmation that the trainee is ready to host according to the VRGH standard.
This section contains the official documents rules and policies every team member must acknowledge.
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The venue tour is trained in person. This section confirms the trainee understands the key areas and where to find important information.
Check-in guest welcome reservations and first impression.
Experience rooms safety zones equipment and reset standards.
Waiting area drinks groups events and atmosphere.
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The trainer teaches the details in person. The Academy keeps the operational structure clear.
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Each experience follows the same structure: overview preparation host script guest FAQ reset and trainer confirmation.
Run shoot and survive the apocalypse.
Think fast and escape together.
Cook shout and survive the orders.
Fight the machines before they take over.
Your friends become your enemies.
Go bananas in the arena world showdown.
Work together move as a squad complete the mission.
Mini games jungle chaos and maximum energy.
Race hard brake late win the track.
A host does not just explain the game. A host creates the atmosphere leads the group and makes the experience feel exciting from beginning to end.
Body language confidence voice and professional energy.
Explaining games in a way that builds curiosity and excitement.
Reading the room leading groups and making every guest feel included.
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The customer journey helps every host understand the moments that shape the guest experience.
First impression
Set the tone
Safety and hype
Support the fun
Helpful not pushy
Last impression
Select a touchpoint to see the host goal and training focus.
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VRGH hosts more than individual bookings. Events require timing energy professionalism and clear group flow.
Make the guest of honor feel seen and create a fun group moment.
Professional smooth and structured hosting for teams and companies.
Clear timing flexible service and strong communication with the group.
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The knowledge base is the reference point for checklists scripts SOPs forms emergency information and internal links.
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Certification confirms that the trainee has completed the Academy sections and is ready to host according to the VRGH standard.
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